You should expect your jewelry to arrive in a jewelry box, or in a bubble wrapped Designs by Nathan earring card, or in a bubble wrapped anti-tarnish velveteen pouch. In all cases, your jewelry will be enclosed in an inner sealed poly bag, often with an anti-tarnish square. We do this to protect your jewelry during shipping.
Please inspect your jewelry before opening the inner poly bag. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you discover a defect after opening the inner poly bag, but contact us within a week, you will still be able to return the item for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that some governments do not allow shipment of jewelry into their countries. You are responsible for knowing the laws of your own country.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.