Shipping
We ship within 2 business days of your cleared payment. It may take 1 additional business day for your tracking number to appear on your order.
Domestic shipping costs a flat $6 per order.
New! Canada Post Priority costs a flat $20 per order
New! UPS International Expedited costs a flat $36.50 per order. We ship to the UK, Europe, and Australia. Ask and we will add your country, too!
All shipments are insured for your protection. High value orders will require a signature, also for your protection.
Returns Policy
Please inspect your jewelry when it arrives.
We accept returns for the item price, no questions asked, of most new, unworn and undamaged jewelry, received within 14 days of delivery. For a full item refund, please include the jewelry box. We do not refund shipping. Customized and made to order pieces are not returnable, but are covered under our Hassle Free Lifetime Trade-In Program.
Simply mail your return with your packing slip and jewelry box to:
Attn: Returns Department
Phoenix Fire Corporation
7785 E N Avenue
Kalamazoo, MI 49048
We recommend that you insure your return package and use tracking. We take full responsibility for your return after we receive your return package.
We do inspect and test returns carefully to determine if the jewelry has been worn. For health reasons, we do not resell worn jewelry. Worn jewelry, and returns received after 14 days, will automatically be handled under our Hassle Free Lifetime Trade-In Program.
Purchases for Christmas, Valentine's Day, and Mother's Day may be returned within 14 days after the holiday.