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Shipping & Returns

Shipping

We ship within 2 business days of your cleared payment.  It may take 1 additional business day for your tracking number to appear on your order.

Domestic shipping costs a flat $6 per order.

All shipments are insured for your protection.  High value orders will require a signature, also for your protection.

Please contact us for international shipping rates before placing your order.  Or, shop at our eBay store and take advantage of the eBay Global Shipping Program that automates international shipping - just choose your country in the shipping rate area.

 

Returns Policy

Please inspect your jewelry when it arrives.

We accept returns, no questions asked, of most new, unworn and undamaged jewelry, received within 14 days of delivery.  Customized and made to order pieces are not returnable, but are covered under our Lifetime 50% Trade-In Program.

Simply mail your return with your packing slip to:

Attn:  Returns Department
Phoenix Fire Corporation
7785 E N Avenue
Kalamazoo, MI 49048

We recommend that you insure your return package and use tracking.  We take full responsibility for your return after we receive your return package.

We do inspect and test returns carefully to determine if the jewelry has been worn.  For health reasons, we do not resell worn jewelry.  Worn jewelry and returns received after 14 days will automatically be handled under our Lifetime 50% Trade-In Program.

 

Purchases for Christmas, Valentine's Day, and Mother's Day may be returned within 14 days after the holiday.